Draft — for internal review only. Placeholders in brackets (e.g. [COMPANY_NAME]) must be replaced and this document reviewed by a lawyer before the site goes live.
Terms of Service
Last updated: [DATE]
These Terms of Service ("Terms") govern your use of Velbens, a marketplace operated by [COMPANY_NAME], registration number [COMPANY_REG_NUMBER], registered at [COMPANY_ADDRESS] ("we", "us"). By creating an account or using the platform, you agree to these Terms.
About Velbens
Velbens connects students (or their parents/guardians) with independent tutors for paid lessons. We are a marketplace and payment facilitator — lessons are provided by tutors as independent contractors, not by Velbens, and we are not a party to the tutoring relationship itself.
Accounts
You must provide accurate information when registering and keep your credentials secure. If you are under 18, a parent or legal guardian must create and manage the account on your behalf. We may suspend or close accounts that violate these Terms.
Bookings and Payments
When you book a lesson, a deposit equal to 10 minutes of lesson time is taken from your wallet balance; it counts toward the lesson charge. After the lesson, the actual lesson time (minimum 30 minutes) is charged to your balance at the platform's uniform rate. Velbens keeps a platform commission before paying the remainder to the tutor.
Cancellations and Refunds
A student can cancel a booking up to 24 hours before the lesson starts, in which case the deposit is returned to the balance. For later cancellations or no-shows the deposit is not refunded.
Tutor Verification
Every tutor profile is reviewed and approved by a platform administrator before it is published. This does not guarantee teaching quality or outcomes. Verification badges reflect checks carried out by the platform, not a guarantee from Velbens.
Acceptable Use
You agree not to use the platform for unlawful purposes, to harass other users, to circumvent the platform to avoid fees, or to misrepresent your identity or qualifications. We may remove content or suspend accounts that breach this.
Reviews
Only a student who completed a paid lesson with a tutor may leave a review for that lesson. Reviews must reflect genuine experience; we may remove reviews that violate this or our content guidelines.
Intellectual Property
The Velbens name, logo, and platform software are owned by [COMPANY_NAME]. Content you submit (profile text, messages, reviews) remains yours, but you grant us a license to display it on the platform.
Disclaimers and Limitation of Liability
The platform is provided "as is". To the maximum extent permitted by law, [COMPANY_NAME] is not liable for indirect or consequential damages arising from your use of the platform or from lessons booked through it.
Termination
You may close your account at any time. We may suspend or terminate accounts for breach of these Terms, fraud, or misuse of the platform.
Changes to These Terms
We may update these Terms from time to time. Material changes will be announced on the platform; continued use after changes take effect constitutes acceptance.
Governing Law and Contact
These Terms are governed by the laws of [JURISDICTION]. For questions, contact us at [SUPPORT_EMAIL].